A BAD boss - rather than a dislike for the job - is the main reason people quit, a new book says.
Workplace management expert Tony Wilson said bosses should look at
themselves when staff resign, rather than blaming factors such as salary
and workplace environment.
He pointed to a survey by global
research organisation Gallup that found the calibre of the boss was the
primary reason people stayed - but also the main reason people left.
He
said research from Indiana University also found that a worker's
relationship with their boss was nearly as important as their
relationship with their spouse.
Wilson, who wrote Jack and the Team that Couldn't See, claims most managers spend too much time on operations, systems, strategy, products and services rather than people.
"While these are important pieces in the performance puzzle, they
spend relatively little time developing their people - their greatest
competitive advantage,"he said.
Mr Wilson said among the important
areas bosses need to concentrate on were providing clarity on their
expectations of staff, constant feedback and open and honest
communication.
Social intelligence was also important to learn how to properly relate to staff.
"Every
day this aspect of leadership becomes more crucial, yet time and time
again I see managers who cannot relate to their staff or whose irregular
moods bring everyone down," he said.
"A manager must develop trust and respect through their treatment of people."
